Shipping Policy

Shipping Policy — SS Herbal Hair Oil

Last updated: 07 December 2025

Thank you for shopping with SS Herbal Hair Oil. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

• Orders are processed within 1–2 business days.
  
  
• Orders placed on weekends or holidays will be processed on the next business day.
  
  

2. Shipping Time

• Delivery usually takes 3–7 business days, depending on the customer’s location.
  
  
• Remote areas may require additional time.
  
  
• Delays due to courier partners, weather, or unforeseen issues are beyond our control.
  
  

3. Cash on Delivery (COD)

• COD is available for selected locations.
  
  
• Customers must ensure mobile availability during delivery attempts.
  
  
• Repeated COD order rejections may lead to blocking future COD service.
  
  

4. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout before payment.
  
  
• COD charges may apply based on location and courier terms.
  
  

5. Order Tracking

• Once the order is shipped, customers will receive tracking details through SMS, WhatsApp, or email (if provided).
  
  
• Tracking updates depend on the courier service and may take time to reflect.
  
  

6. Incorrect Address / Failed Delivery

Shipping delays or failed delivery may occur if:

• Incorrect address is provided
  
  
• Wrong or unreachable phone number
  
  
• Customer not available during delivery
  
  
• Repeated delivery attempts fail
  
  

In such cases, re-delivery charges may apply.

7. Damaged or Missing Products

If the package is damaged or missing items:

• Inform us within 24 hours of delivery
  
  
• Send clear photos/video proof to ssgroups.org@gmail.com
  
  

8. Contact Us

For any shipping-related questions, contact:

SS Herbal Hair Oil
Phone: 9080872713
Email: ssgroups.org@gmail.com